Refund policy

We strive to make sure every single out of our customers has an amazing experience with our products. Our units come with a 1-year limited warranty against any manufacturing defects which gives you peace of mind knowing we have your back. However, we understand that sometimes things don't go as expected and you might have to reluctantly return your unit.

We've got you covered for up to 90 days from the day of receipt to return your unit(s) for a full refund!

Simply contact our support at support@powerx.co with the subject line "RETURN" to begin the process. Once your return has been approved we'll email you an RMA (Return Merchandise Authorization) and instructions to get your items back to us safely. Any and all returns must be shipped back to us within 7 days of the creation of your RMA. You will be issued a refund once the item has been received and reviewed for quality assurance. An email will be sent once the refund is issued.  Should you happen to have purchased your unit from a retailer or third-party seller, they are subject to return policies pertaining to said stores.

Any compatibility, hardware, or software-related issues fall under customer responsibility. Pricing of the return label will vary based on the item’s weight to be returned and are to be paid by the customer

For any return-related inquiries, please email us your questions to support@powerx.co and one of our trained professionals will get back to you with answers.

Standard one-year manufacturer warranty

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

Warranty Limitations

This warranty does not include:

  • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use
  • Any condition resulting from incorrect or inadequate maintenance or care Damage resulting from misuse, abuse, negligence, accidents, or shipping damage
  • Dissatisfaction due to buyer’s remorse
  • Normal wear and tear
  • Damages incurred during transportation
  • Damages incurred during assembly or maintenance
  • Any used, previously displayed items

    The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser.

    For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.

    All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. We will not handle claims from the consumer directly unless the product is purchased directly through us. Please retain invoices for a minimum of one year for warranty purposes.

    Claim Procedures

    • Claims for defective merchandise must be made within ONE year from the invoice date. Claims for missing parts must be made within 30 calendar days after the merchandise is received.
    • Any claim for defective merchandise returns must be packed in original packaging
    • We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field
    • Pictures are required to claim defective merchandise, along with a copy of the original invoice

    If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible.

    This warranty gives you specific legal rights. You may have other rights, which vary from state to state.